Sales settle to a balance
Completed sales accrue to your Tiqstar balance, net of the platform and processing fees. Every movement is itemised, so a figure you do not recognise can be traced to the order that caused it.
Withdrawing
Add a payout account — a bank account, or mobile money where your market supports it — and withdraw from your available balance. Tiqstar does not charge a payout fee.
Make sure the payout account details are exactly right. A transfer to a wrong-but-valid account is not something anybody can reverse.
Why a balance might be held
- Verification outstanding — identity or business documents required before a first withdrawal.
- Open refund requests — enough is retained to honour them.
- A chargeback or dispute — funds stay put until it resolves.
- An event that has not happened yet, where the policy for that market or event holds funds until after the date.
Records
Sales, fees, refunds and payouts are all listed in your dashboard and can be exported. Keep them: they are the basis of your own tax position, and financial records are retained even if you later close the account.