Help centre

How can we help?

Answers for guests, creators and vendors — and a way through to a person when the answer isn't here.

Find an event

Search by city, date or category, and follow the acts you care about.

Tickets and entry

Where your tickets live, and how the door actually works.

Payments and refunds

What you are charged, and what happens when plans change.

Run an event

Sell tickets, manage the guest list, and get paid out.

Common questions

Pick a topic, or scroll the lot.

What is Tiqstar?

Tiqstar is an event platform with three sides: discover and buy tickets to events near you, sell tickets to events you run, and offer services to the people running them. One account covers all three.

Do I need an account to browse events?

No. Browsing, searching and saving events works without one. You need an account to buy a ticket, because a ticket has to belong to somebody.

Where is Tiqstar available?

Nigeria is our home market and runs deepest. We also operate in Ghana, Kenya, South Africa, the United Kingdom, the United States, Canada and the UAE — each with its local currency and payment methods. Use the region picker in the header to switch.

Is there an app?

Yes — iOS and Android apps for guests, and a separate app for creators and gate staff running events. Your tickets are in your wallet on all of them, and the site works fully on mobile if you would rather not install anything.

Still stuck?

Three ways through, fastest first.

Your orders and tickets

Refunds, transfers and re-sending a ticket all start from the order itself — and reach us with the order already attached.

Go to your orders

Message support

Tell us what happened and we'll pick it up. Replies go to the email address on your message.

Learn how it works

Longer guides on buying, entry, running an event and getting paid — the background behind the answers above.

Browse guides