Privacy Policy

How we protect and handle your data

Last updated: March 15, 2024

At Tiqstar, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information
  • Account login credentials
  • Payment information
  • Profile information
  • Event preferences and interests

Automatically Collected Information

When you use our services, we automatically collect:

  • Device information
  • Usage data
  • Location information
  • Cookies and tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process your ticket purchases and transactions
  • Provide customer support
  • Send you important information about events
  • Personalize your experience
  • Improve our services
  • Detect and prevent fraud

3. Information Sharing

We may share your information with:

  • Event organizers (for event-related purposes)
  • Service providers and partners
  • Law enforcement (when required by law)

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security assessments
  • Employee training on data protection

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Object to certain data processing

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze how you use our services
  • Personalize content and advertisements
  • Improve our services

You can control cookie settings through your browser preferences.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

For privacy-related inquiries, please contact us at:

  • Email: [email protected]
  • Address: 123 Innovation Hub, Sandton, Johannesburg, 2196, South Africa

Related Documents: Terms of ServiceCookie Policy