Adding staff
Add scanners to an event and they sign in with their own accounts. They see the guest list and the scanner for that event and nothing else — never your sales, your payouts or your other events. Never hand out your own login.
What they scan with
- The creator app on a phone, using the camera. Fastest to set up, and enough for most doors.
- The desktop door app with a handheld barcode scanner. Faster per scan and better for a long queue, since the scanner acts as a keyboard and the operator never touches the screen.
Both keep working with no connection: scans are queued locally, admission is decided on the device, and everything reconciles when the network returns.
On the night
- Have staff sign in and open the event before doors, while there is still signal.
- Test with one real ticket. A scanner that has never been pointed at a real code is an assumption.
- Bring more battery than you think. Scanning with the screen bright drains a phone fast.
- Watch the live count from wherever you are — it updates as people come through.
Handling problems at the door
- Dead phone — look the guest up by name or order number and admit them manually.
- Already scanned — the ticket has been used. Usually a forwarded screenshot; the platform cannot tell you who came in first, only that someone did.
- Wrong event — a real ticket for a different night. Common at venues with back-to-back events.
- Will not decode — ask them to open the ticket in the app rather than a cropped screenshot.