Frequently Asked Questions

Tiqstar is a leading online ticketing platform in South Africa that connects event organizers with attendees. We provide a secure and easy-to-use platform for discovering, booking, and managing event tickets.

You can reach our customer support team through multiple channels: email at [email protected], our contact form on the website, or by calling +27 12 345 6789 during business hours (9am - 5pm SAST).

To purchase tickets, simply browse our events, select the event you're interested in, choose the number of tickets, and proceed to checkout. You can pay using various payment methods including credit cards, debit cards, and selected mobile payment options.

Yes, you can transfer your tickets to another person through your account dashboard. Go to "My Tickets," select the ticket you want to transfer, and follow the transfer instructions.

Creating an account is free and easy. Click the "Sign Up" button, enter your email address, create a password, and provide some basic information. You can also sign up using your Google or Facebook account.

To reset your password, click the "Forgot Password" link on the login page, enter your email address, and follow the instructions sent to your email to create a new password.

Refund policies vary by event and are set by event organizers. Generally, tickets are non-refundable unless the event is cancelled or rescheduled. Check the specific event's terms for detailed refund information.

Once a refund is approved, it typically takes 5-10 business days for the amount to be credited back to your original payment method. The exact timing may vary depending on your bank or payment provider.